Effective Date: [05th Nov’2024]
This Refund and Cancellation Policy (“Policy”) outlines the conditions under which Nunnie Bunny (“we,” “us,” or “our”) offers refunds, returns, and cancellations for orders placed on our website (“www.nunniebunny.com”). We aim to provide our customers with the best possible shopping experience and are here to help with any order-related concerns.
Order Cancellation
You may cancel your order within 24 hours of placing it, provided it has not yet been shipped. To cancel your order, please contact us as soon as possible at support@nunniebunny.com. Once confirmed, we will process a full refund to your original payment method.
Returns and Exchanges
We accept returns of unused, unworn, and undamaged items within 15 days of delivery. Please ensure that all items are returned with original tags, packaging, and accessories (if applicable).
How to Initiate a Return:
- Contact us at support@nunniebunny.com with your order number and reason for return.
- We will provide you with instructions on how to return your item and a return label if necessary.
Once we receive and inspect your returned item to ensure it meets our return conditions, we will issue a refund or provide store credit, as per your preference.
Return Exceptions
The following items are not eligible for return or exchange:
- Items that have been worn, washed, or altered
- Items without original tags or packaging
- Clearance items and final sale items
- Items damaged due to misuse or improper care
Refunds
Refunds will be processed within 5-7 business days of receiving and inspecting the returned item. Please note that your bank may take additional time to credit the refund to your account.
Exchanges
If you would like to exchange an item for a different size, color, or style, please initiate a return for the original item as described above, and place a new order for the desired item.
Shipping Costs
- Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped).
- Exchanges: Customers are responsible for the shipping cost of the new item.
Customer Satisfaction Guarantee
Your satisfaction is our priority. If you encounter any issues with your purchase, please reach out to us, and we will work to resolve the matter promptly.
Contact Us
If you have any questions about this Policy, please contact us at:
Email: support@nunniebunny.com
Address: [A-35, sector 8, Noida, UP-201301]
Thank you for choosing Nunnie Bunny! We appreciate your trust and are committed to making your shopping experience a positive one.